Customer Queries

Frequently Asked Questions

What is Trail Runner Pass?

Trail Runner Pass is a premium digital membership offered by Outside, Inc., the company that brings you Outside, Outside TV, Backpacker, Clean Eating, Climbing, Oxygen, SKI, Triathlete, VeloNews, Women’s Running, Yoga Journal and other leading active living brands.

Trail Runner Pass includes member-exclusive access to all articles on the Trail Runner website, our Coaching and Training Concierge, and your choice of a print magazine for members within the United States. If you wish to receive Trail Runner magazine you must select the magazine from My Perks > Magazines.

Members can also upgrade to Outside+ to receive product and event discounts, members-only content across Outside’s network, an additional annual subscription to Outside magazine, premium access to Gaia GPS and Trailforks, and more!

How do I log in to my Trail Runner account?

Click the icon in the upper right corner of your screen. Then just apply your account credentials and enjoy the content!

How do I reset my password? 

Select the “Forgot Password?” link from the sign-in screen (top right of any website) to reset your password. You’ll be prompted to enter your email address and we’ll send a reset-password link. Click the link in the email to set your new password.

Contact Customer Support

Visit our Help Center for more frequently asked questions or to submit a request to customer support.

Contact Editorial

Email: zrom@outsideinc.com

Information About Your Print Magazine

Your magazine subscription is included with your Trail Runner or Outside+ membership. Please visit our Help Center or contact customer support with any questions about your magazine.